Service Plans

caution

The Service UI page is only applicable for logistics extensions. If you are building an extension other than a logistics extension, this page is not applicable for you.

A form-based approach has been introduced to simplify integrating logistics services. This helps standardize how logistics partners configure their service plans, making it easier for them to manage. The setup enables partners to define service types, delivery features, serviceable areas, and turnaround times—all from a guided interface.

The Service Plans page in the logistics extension allows partners to define and manage the logistics service plans available to sellers on Fynd Commerce. When a seller installs your Logistics extension, configured service plans appear in the logistics extension.

Each logistics extension supports multiple service plans, such as surface, air, express, and same-day delivery. Sellers can enable the specific plan that best fits their operational needs from the delivery configuration settings.

The steps to create and configure a service plan are outlined in the following sections.

1. Log in to Fynd Partners.

2. Go to the Extension tab.

3. Navigate to the logistics extension, where you need to create a service plan and click on it.

4. In the left sidebar, click Service Plans.

5. On the Service Plans page, click Create Service Plan.

6. Enter a plan name.

7. Choose a mode of transportation for your shipments from the Plan Type dropdown list.

8. In the Delivery Partner Capabilities widget, click Add to configure the features and capabilities of the service plan.

9. In the Add Delivery Partner Capabilities menu, fill in the following details:

   The complete list of features is mentioned below:

   Fields	Description
   Volumetric Weight	This enables you to specify limits based on the volume of the packages. This weight is calculated from the package's dimension (length × width × height). If blank, it will be considered as NO LIMIT, and the delivery partner will be assigned based on dead weight.
   Dead Weight	This weight refers to the actual weight of shipments. If blank, it will be considered as NO LIMIT, and the delivery partner will be assigned based on volumetric weight.
   Multi-Part Shipment	A Multi-Piece Shipment (MPS) involves multiple packages being shipped together under a single tracking number to process and deliver all the packages together. This method is often used for large orders split into several parcels but is meant to be delivered to the same destination at the same time under the same shipment ID or parent AWB.
   Dangerous Goods	Items that pose risks to health, safety, property, or the environment. For example, flammable liquids, explosives, and toxic substances.
   Restricted Goods	Items that have limitations or are regulated for shipping due to safety, legal, or other concerns. For example, firearms, certain chemicals, and live animals.
   Fragile Goods	Items that can easily break or get damaged, such as glassware, electronics, and ceramics.
   Cold Storage Goods	Goods that need to be kept at low temperatures to stay fresh or safe. For example, perishable food items, pharmaceuticals, and certain chemicals.
   Operation Scheme	Scheme for your delivery services that defines shipping coverage and fulfillment methods
   E-Waybill	An e-way bill is required to transport goods valued above ₹ 50,000 in India, interstate or intrastate. This document must be carried during the transport of goods for both supply and non-supply purposes.
   Doorstep Hand To Hand Exchange	A service where items are exchanged at the customer's doorstep. For example, a customer might exchange a faulty product for a new one without leaving home.
   Doorstep Return	It refers to the process where, upon delivering a shipment, the customer rejects it on the spot, and the DP immediately accepts the return. This service streamlines the return process by handling it directly during the delivery attempt.
   Doorstep QC	It is a service where the quality of to-be-picked items is verified at the customer's doorstep before accepting the return. This ensures that the products meet the expected standards and allows immediate returns or exchanges if any issues are detected.
   Product Installation Capability	The service of setting up and installing a product at the customer's location after delivery.
   Open Box Delivery	A delivery method where the package is opened in front of the customer to check for damage or verify contents before completing the delivery.
   Status Updates	The DP shares status updates of the manifested shipment in real time or after certain milestones.
   Enable NDR Integration	Toggle to enable the DP to specify the number of attempts they need to make to pick up a shipment.
   Number of NDR Re-attempts	The DP provides a number of re-attempts once the delivery attempt to the customer has failed the first time. Applicable only after enabling the NDR integration toggle
   Quantity allowed in a return shipment	Allows the DP to specify limits for picking up a number of items in one return shipment.
   With QC Shipment Quantity	Set a limit on the number of quantities in a return shipment returned with a QC.
   Without QC Shipment Quantity	Set a limit on the number of quantities in a return shipment without QC.

10. In the Serviceable Areas widget:
    Serviceability areas refer to the geographic regions where a DP offers services. These areas define the locations within the operational reach, such as deliveries, installations, or support, to customers within those zones. Use this option to enable, disable, or restrict the serviceability of the DP:

    1. Click Bulk Action.
    2. To download the sample file, apply filters, such as country and hierarchy type.
    3. Click Download Sample. The export function allows you to view or download the existing data.
    4. Open the downloaded template file and fill in the required columns.
    note

    The availability of the State, City, and Pincode columns depends on the selected country and hierarchy type (e.g., country as “India” and “State” as the hierarchy). Countries like the United States have Province instead of State.

    Sr. No.	Column Name	Description
    1	State	Name of the state or region.
    2	City	Name of the city.
    3	Pincode	Specific postal code.
    4	First Mile	Indicates if the DP supports a pick-up from the given location.
    5	Last Mile	Indicates if the DP supports last-mile delivery.
    6	Reverse Pickup	Enables reverse pickup from customer locations.
    7	Route Code	Internal routing code used by the DP
    8	COD Limit	Maximum order value (in currency) allowed for Cash on Delivery.
    9	Prepaid Limit	Maximum order value allowed for prepaid deliveries.
    10	Doorstep Return	Indicates if doorstep return is available.
    11	Doorstep QC	Indicates if Quality Check at doorstep is supported.
    12	Forward Pickup CutOff In UTC	Time cutoff for forward pickups in UTC format (e.g., 11:30, 17:00).
    13	Reverse Pickup CutOff In UTC	Time cutoff for reverse pickups in UTC format (e.g., 11:30, 17:00).
    14	Installation	States whether installation service is available.
    15	Hand-to-Hand Exchange	Indicates if hand-to-hand exchange is supported at delivery.
    16	Holiday Date	Public holiday date in either YYYY-MM-DD or YYYY/MM/DD format.
    17	Holiday Name	Name of the holiday (e.g., Republic Day).
    18	Holiday Type	Type of holiday, such as NATIONAL HOLIDAY.
    19	Command	Operation type. Values: UPDATE to modify existing records, UPSERT to add or update records.

    5. Save the file once you've completed the necessary edits.
    6. Navigate to the Bulk Action section.
    7. Choose the saved template file and upload it.

11. In the Turn Around Time widget:
    It is the time required to deliver shipments from one location to another.

    1. Click Bulk Action.
    2. To download the sample file, apply filters, such as country and hierarchy type.
    3. Click Download Sample. The export function allows you to view or download the existing data.
    4. Open the downloaded template file and fill in the required columns. The CSV file includes the following fields that need to be filled based on your logistics coverage and service levels:
    note

    The availability of the State, City, and Pincode columns depends on the selected country and hierarchy type (e.g., country as “India” and “State” as the hierarchy). Countries like the United States have Province instead of State.

    Sr. No.	Column Name	Description
    1	From State	Origin state
    2	From City	Origin city
    3	From Pincode	Origin pincode
    4	To State	Destination state
    5	To City	Destination city
    6	To Pincode	Destination pincode
    7	Forward Min TAT	Minimum number of days required for forward delivery from source to destination
    8	Forward Max TAT	Maximum number of days required for forward delivery from source to destination
    9	Reverse Min TAT	Minimum number of days required for reverse pickup from the destination to the source.
    10	Reverse Max TAT	Maximum number of days required for reverse pickup from the destination to the source.
    11	TAT Unit	Add unit of TAT (e.g., sec, min), hours and days. If left blank, the system will consider seconds by default.
    12	Cascade TAT	If a seller updates the TAT at the state level by setting 'YES', the given TAT will also be updated to the respective cities and pin codes.
    13	Action	Type DELETE to delete existing records. If left blank, the system will use the Command column.

    5. Save the file once you've completed the necessary edits.
    6. Navigate to the Bulk Action section.
    7. Choose the saved template file and upload it.

12. Click Save. You will get a success notification when the service plan is successfully created and appears on the Service Plans page.