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Privacy Policy

Last updated on 16th July 2026

  1. General
    The website https://partners.fynd.com/ or any other associated website(s) ("Website(s)") including related mobile site, if any (collectively called "Platform") are owned and operated by Shopsense Retail Technologies Limited [CIN: U52100MH2012PLC236314] ("Fynd", "Fynd Partner", "we", "us", "our" or "Company"), a company incorporated under the Companies Act, 1956.

    1. For the purpose of these Terms herein, Fynd Partner is built to register and engage with Fynd under one or more Partner categories — including Referral Partner, Agency/Service Partner, Technology/Integration Partner, and Affiliate Partner — for the purpose of offering Partner Services to Sellers and/or to the Company, in accordance with the Terms of Service governing the Partner Portal.

    2. This privacy policy (“Privacy Policy”), together with the Terms of Service, governs your use of the Platform and describes our policies and procedures on the collection, use, disclosure, processing, protection, transfer, and storage of your information (defined hereinafter) provided to us by you. By using, browsing, accessing, or registering on the Platform you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of this Privacy Policy. We shall not use your information in any manner except as provided under this Privacy Policy. Capitalised terms used herein, if not defined, shall have the same meaning as ascribed to them under the Terms of Service.

    3. Please note that the Services on the Platform are offered from India. However, you may be able to access or browse the Website from outside the Republic of India. The data protection laws of the country you access the Website from may be different from the Republic of India. By visiting this Website, providing your Information or registering as a Partner, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Service and all other Platform Policies listed and notified on the Platform, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Website.

    4. The policy is applicable to users who browse the Platform, use the Services and/or create an account on the Platform ("you”, “your”, “Users”).

    5. This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules, regulations and guidelines issued and made effective thereunder and the amended provisions pertaining to electronic records (“Data Protection Laws”). This electronic record is generated by a computer system and does not require any physical or digital signatures.

    6. This Privacy Policy sets out the type of information collected from Partners, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. This Privacy Policy governs the collection and processing of your own personal information as a Partner using the Platform. It is distinct from, and without prejudice to, your obligations as a data processor of Customer Data of Sellers or Converted Leads under Clause 15 (Data Protection and Privacy) of the Terms of Service, which continue to apply in full.

    7. You may at any time, withdraw your consent, for collection and use of your by way of writing to us partner-support@fyndplatform.com. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent (prior to the withdrawal of such consent).

    8. Your privacy is extremely important to us. At Fynd, we believe in being solely transparent about our Privacy Policy so that you can focus on your partnership with us without worrying. We maintain complete confidentiality of all your information collected by us on our Platform.

    9. Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of this Privacy Policy, we advise you to not use or access the Platform.

    10. This Privacy Policy applies to all current and former Partners accessing or using our Platform, or otherwise engaging with us through email or other means of communication.

    11. Some of the information that we require you to provide on first accessing or registering on the Platform is mandatory and essential to your onboarding as a Partner, and hence if you do not provide such mandatory information, you may not be able to access some of the features of the Platform, including lead registration and Commission payout.

  2. Type of Information Collected

    1. You shall be asked to provide input and/or upload data and/or information relating to you, your business, your service(s), your product(s) or other individual(s) which when combined with other pieces of information available with us could reasonably allow you to b identified including:

      1. Name, mailing address, phone number, email address, contact details etc.;
      2. Date of birth, gender;
      3. Financial identifiers viz financials, PAN, GSTIN certificate, Bank Account details etc.
      4. Any other usage and/or interaction details (collectively be referred to as “Personal Data”).

    2. You shall also provide input and/or upload and we may thereupon collect, receive, process or store certain sensitive personal data or information consisting of, but not limited to:

      1. Passwords
      2. Any detail relating to the above Personal Information categories as provided to us for processing and/or providing Services, which shall be stored or processed under lawful contract or otherwise (collectively be referred to as “Sensitive Personal Data)

    3. You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your information partially or fully by contacting us at Customer care id: partner-support@fyndplatform.com.

    4. Information and/or data provided, shared, uploaded as enumerated in clause 2.1 and clause 2.2 shall collectively be referred to as “Information” under this Policy. The table below sets out the categories of Information providing clarity on the purpose of collection of such data:

      Type of InformationField/Type of DataPurpose/Rationale
      Basic DetailsFirst NameIdentification
      Last NameIdentification
      Full NameIdentification
      Author NameIdentification
      Created/Modified ByIdentification
      GenderDemographic classification
      Date of Birth (DOB)Age verification
      UsernameUnique account login ID
      Profile PictureVisual identification
      Contact DetailsEmail IDPrimary email for communication
      Notification EmailsAlerts and updates
      Support EmailCustomer support contact
      Billing/Delivery EmailInvoices and shipping updates
      Phone NumberPrimary contact number
      Support PhoneDedicated helpline
      Billing/Delivery PhoneBilling inquiries
      WhatsApp/SMS NumbersMessaging alerts
      AddressStreet (Address 1/2)Physical street address
      Area/SectorLocality or subdivision
      CityCity of residence/business
      StateState/region
      PincodePostal/ZIP code
      CountryNationality
      LandmarkNearby reference point
      LatitudeGeo-coordinates for mapping
      LongitudeGeo-coordinates for mapping
      Financial IdentifiersPAN No.Tax identification number
      GSTINGST registration number
      Bank Account No.Banking transactions
      IFSC CodeBank branch identifier
      VPA DetailsUPI payment address
      Account SecurityPasswordAccount access credentials
      Wallet AddressPayment integration 

    5. You shall be asked to provide your Information, and we shall collect the same from you, in the following instances:

      1. anytime you visit, access, use or browse the Platform;
      2. when you register your Account as a Partner;
      3. when you submit a Qualified Sales Lead or undertake any transaction on the Platform;
      4. when you submit feedback, queries, or support requests;
      5. when you interact with the Platform through cookies, log files, and similar tracking technologies; and
      6. we may also collect your Information from any third-party service providers or affiliated entities in order to further facilitate the Services, improve our quality, or fulfil any Commission payout or reporting obligations.

    6. We shall share your information and use it consistent with the provisions of this Privacy Policy and as required under Data Protection Laws. Where required, we may also combine it with other information to provide and improve our Services, content, and Partner Portal functionality.

    7. You agree to provide Information which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your Information partially or fully by contacting us at partner-support@fyndplatform.com.

    8. You understand and acknowledge that the Platform and Services is not intended for use by individuals who have not attained the age of majority. In India, this refers to individuals under the age of 18 years (“Minors”). In other jurisdictions, the definition of a Minor shall align with the age prescribed under the respective local laws. We do not knowingly collect any personal information from Minors, nor do we knowingly provide any services to Minors. If we become aware that we have inadvertently collected personal information from a Minor, we will take appropriate steps to delete such information within a reasonable timeframe, in accordance with applicable data protection laws. If a parent or legal guardian becomes aware that their child has provided personal information on the Platform without their consent, they may contact us at DPO@gofynd.com to request the deletion of such information. Please note that we disclaim any liability or responsibility for any harm, loss, or damage suffered by a Minor resulting from the use of the Platform and/or Services, in contravention of this Privacy Policy or the Terms of Use.

  3. Use of Information Collected

    1. We shall collect, use, manage or process your information for the following purposes:

      1. for creating and giving you access to your registered Partner Account on the Platform;
      2. to manage your Account, authenticate you, and enable Qualified Sales Lead submission, tracking, and Commission processing;
      3. to compute, reconcile and disburse Commission, including via the Monthly Reconciliation Report;
      4. to develop, deliver, process and improve our products, services and the Partner Portal in order to personalise and improve your experience based on usage patterns;
      5. to send you marketing and promotional communications, subject to your explicit consent, about our products, services, offers, updates, and upcoming events, including order confirmations, invoices, technical notices, security alerts or other service-related information;
      6. for internal analytical and research purposes such as auditing, data analysis or internal functions, including the audit referred to under Clause 21.13 of the Terms of Service;
      7. to meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority, including tax, KYC/AML, sanctions, audit and fraud prevention requirements;
      8. to provide to our Affiliates for operational, support and compliance purposes;
      9. to resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Platform; and
      10. for any other purpose as may be required under applicable Data Protection Laws.

  4. Disclosure & Storage of Information Collected

    1. We may from time to time be required to disclose the information collected from you to relevant third-party service providers who shall assist us in order to facilitate, and/or improve, the provision of Services on the Platform, viz. our Affiliates, and third-party payment processors used to disburse Commission. By using the Platform, you consent to any such disclosure of your information with such third-party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/or use, maintain and follow generally accepted industry and security standards with respect to such information.

    2. We may also disclose your Information when such disclosure is requisitioned under any law or judicial decree, or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other Partners or Sellers, to prevent harm to persons or property, or to fight fraud and credit risk.

    3. We may also disclose or transfer your Information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

    4. A third-party payment gateway service provider may be required to collect certain financial information from you including, but not limited to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from you by such third-party payment gateway providers will be used only for the purpose it has been collected viz billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers.

    5. While we take best efforts to ensure that your Information is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Information including or Financial Information while using the services of any third-party service providers given that the Internet is susceptible to security breaches.

    6. Your Information shall be stored, processed and transferred in our facilities and servers in India and/or any other country as we may choose at our sole discretion, subject to having a secure environment with appropriate physical and logical access controls. By using the Platform, you consent to such storing, processing and transferring of your Information at our discretion.

    7. We reserve the right to conduct a security review at any time to validate your identity, age, the state from where you are accessing the Platform and other registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms of Use and of the applicable law. By using the Platform, you authorize us, our staff, agents to use your Information and to disclose your Information to third parties for the purposes of validating the information you provide to us.

  5. Security

    1. The security of your Information is important to us. We have implemented security policies, rules and technical and organizational measures, as required under applicable Data Protection Law including firewalls, TLS encryption, transport layer security and other physical and electronic security measures to ensure protection of your Information from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. Please note that we use such standards and security measures in safeguarding your Information required under applicable Data Protection Laws.
    2. However, it is clarified that although we make best possible efforts to collect, store, process, and transmit your Information in a secure operating environment that is not open to the public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of Information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
    3. Please note that you have the right to a) access your Information; b) request rectification or deletion of your Information; c) restrict or object to processing of your Information, at any time. We have a strong notice and takedown mechanism in place, in case it has come to your knowledge that the Information is being misused or used in for any illegal or fraudulent activity, you are required to inform us on immediate basis. To exercise your rights, you are requested to email us at partner-support@fyndplatform.com or contact us at DPO@fynd.com.

  6. Cookies Policy

    1. Due to the communications standards on the internet, when you visit, access or browse the Platform, we automatically receive various electronic identification data, such as the uniform resource locator of the site which such you visit, access or browse the Platform, details of the   website    you   visit   on   leaving   the   Platform,   the   internet   protocol   (“IP”)   address, device information (including device   name, device type, operating   system, time   zones,   and   data   identifiers), browser data (type of web browser the User is using, email patterns, and the name of the User’s internet service provider), and location data, access logs, usage behavior etc. (collectively referred as “Technical Data”). The Technical Data is used to maintain login sessions, analyze overall User trends, to help us improve our Services, and serve personalized ads via third parties (if any). Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by law or to provide or facilitate the User with the Service(s). Notwithstanding the above. You acknowledge that we reserve the right to share your Information including Financial Information and Technical Data in an unidentifiable, aggregate form, and not the specific data with any of our partners, advertisers, sponsors, investors etc. on a need to know basis , in order to help grow the business. The amount of Technical Data sent to us depends on the settings of the web browser used by the User to access the Platform. The User may refer to the browser used, if the User wishes to learn what information is provided to us.

    2. Cookies are small filed to enhance user experience and analyze traffic. The following table outlines the types of cookies utilized, along with the purpose of their collection:

      CookiesTypeUsage
      _ef_bmNecessaryBot detection and security (e.g., identifying automated traffic).
      _ebcAnalyticsTracks user behavior for session analysis (e.g., page views, clicks).
      _fbpAdvertisingFacebook Pixel cookie for ad targeting and remarketing.
      _lvidAnalyticsUnique visitor ID for tracking user journeys across sessions.
      _fvc_cm_vFunctionalStores user preferences (e.g., language, consent choices).
      _sp, _sp_*AnalyticsSession tracking and user interaction analysis (e.g., time spent, actions).
      _gcf_auAdvertisingGoogle Campaign Manager cookie for ad performance measurement.
      _hjSessionUser_3639530AnalyticsHotjar session tracking for heatmaps and user behavior analysis.
      _jfaFunctionalAuthentication token for user login sessions.
      company_idNecessaryIdentifies the company/organization associated with the user.
      ph_pnc_*AnalyticsEncrypted user identifier for tracking unique visitors.
      x.sessionNecessaryServer session token for maintaining user authentication.

    3. We may keep records of communications received from and made to Partners for the purpose of administration of Services, research and development, training, business intelligence, or business development. We may share such records with third parties when required by law or to facilitate the Services.

  7. Opt-Out Policy

    If you choose to opt for engage with any service offered by a third-party service provider through the Platform, we may share your Information with such third parties to facilitate the provision of their services to you. In such instances, these third-party service providers may market their own services send promotional emails, or engage in other promotional communication with you. We shall not be liable for any such communications or interactions between you and the third-party service providers.

    We may send you promotional offers, product updates, or service announcements based on your preferences and consent provided. If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively,  you can update your communication preferences in your account settings or you can contact us at customer care id: support@fynd.academy. We reserve the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken. Please note that you may still receive transactional or service-related messages, which are necessary for your account and order management

  8. Retention & Deletion of Information

    1. We will retain your Information for a period necessary to fulfil any legal, regulatory, internal business requirements or as required or permitted under applicable Data Protection Laws, including any retention required for audit purposes under Clause 21.13 of the Terms of Service.

    2. Deletion requests under the following circumstances may be denied: (i) where required by applicable government or regulatory mandates; (ii) in the event of incomplete Commission transactions or reconciliation; or (iii) if the request is found to be fraudulent or invalid.

  9. Modification

    1. We reserve the right to modify and/or amend this Privacy Policy at any time.

    2. The Privacy Policy, as and when modified, shall be updated on the Platform. We encourage you to review this Privacy Policy whenever you visit our Platform to understand how your Information is used.

  10. Governing Law

    The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, subject to the arbitration provisions set out in Clause 20 of the Terms of Service.

  11. Severability

    Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

  12. Redressal Mechanism

    1. In case you have any questions, grievance or complaints about this Privacy Policy, or the Platform, you may contact our Grievance Officer on the below mentioned details:
      Name: Ms. Shivani Kawale
      Designation: Grievance Officer
      Email Address: shivanikawale@gofynd.com
      Registered Office: Shopsense Retail Technologies Limited, 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar, Kondivita, Andheri East, Mumbai 400093