Service Plans

A form-based approach has been introduced to simplify integrating logistics services. This helps standardize how logistics partners configure their service plans, making it easier for them to manage. The setup enables partners to define service types, delivery features, serviceable areas, and turnaround times—all from a guided interface.

The Service Plans page in the Logistics extension allows partners to define and manage the logistics service plans available to sellers on Fynd Commerce. When a seller installs your Logistics extension, configured service plans appear in the Logistic extension.

Each Logistics extension supports multiple service plans, such as surface, air, express, and same-day delivery. Sellers can enable the specific plan that best fits their operational needs from the delivery configuration settings.

The steps to create and configure a service plan are given in the following steps:

1. Login to Fynd Partners.

2. Go to the Extension tab.

3. Navigate to the Logistics extension, where you need to create a service plan and click on it.

4. In the left sidebar, click Service Plans.

5. On the Service Plans page, click Create Service Plan.

6. Enter a plan name.

7. Choose a mode of transportation for your shipments from the Plan Type dropdown list.

8. In the Delivery Partner Capabilities widget, click Add to configure the features and capabilities of the service plan.

9. In the Add Delivery Partner Capabilities menu, enter Volumetric Weight and Dead Weight.
   Volumetric Weight: This enables you to specify limits based on the volume of the packages. It is calculated from the package's dimension (length × width × height).
   Dead Weight: This weight refers to the actual weight of shipments.

10. Select the service capabilities from the types of goods the service can handle.

11. Select the scheme for your delivery services that defines shipping coverage and fulfillment methods in Operation Scheme.

12. Choose whether to generate an E-Waybill:

    • Yes: Generate and use an e-way bill when moving goods valued above Rs. 50,000 for GST-registered transporters. This document must be carried during the transport of goods for both supply and non-supply purposes.
    • No: Do not use an e-waybill, which might apply to certain shipments or jurisdictions.

13. Choose whether to enable Doorstep Hand-to-Hand Exchange:

    • Yes: The delivery includes a direct hand-to-hand exchange at the customer’s doorstep.
    • No: The delivery partner doesn't support hand-to-hand exchanges. Customers need to initiate the exchange through the website.

14. Choose whether to enable Cash on Delivery (COD).

15. Choose whether to enable Doorstep Return:

    • Yes: Enable returns to be collected from the customer's doorstep.
    • No: Returns must be handled through alternate arrangements, such as dropping off at a return centre.

16. Choose whether to enable Doorstep QC:

    • Yes: When a product is being returned, the DP will perform the QC inspection at the customer's doorstep.
    • No: A QC inspection will not be performed at the customer's doorstep when the customer returns a product.

17. Choose whether to enable Product Installation Capability:

    • Yes: Installation is offered at the customer’s location upon delivery.
    • No: Installation services are not provided and must be arranged separately.

18. In Open Box Delivery, choose whether to enable a service where the package is opened at delivery time. This allows the customer to verify the product before accepting it.

    • Yes: Allow the customer to inspect the contents before accepting them.
    • No: Deliver the product in a sealed box without inspection at delivery time.

19. In Status Update, choose whether to enable real-time notification reflecting the latest progress or change in an order or shipment.

    1. Real Time: Provide live updates on the shipment status as it progresses.
    2. Delayed: Provide status updates at intervals or after certain milestones rather than in real time.

20. Slide the Enable NDR Integration toggle to allow DP the number of attempts they need to make to pick up a shipment.

21. In No. of NDR re-attempts allowed, select the maximum number of attempts a DP makes to pick up a shipment.

    note

    You can only select a number of attempts when the No. of NDR re-attempts allowed toggle is enabled.

22. Quantity allowed in a return shipment: This allows DP to specify limits for picking up a number of items in one return shipment.

    1. With QC Shipment Quantity: Set a limit on the number of quantities in a return shipment returned with a QC.
    note

    The number of return quantities in a shipment will be assigned based on this configuration while assigning to a DP.

    2. Select Apply Limit and enter the number of items a return shipment can have.
    3. Select No Limit if no limit in quantity while picking up return orders by the DP.
    4. Without QC Shipment Quantity: Set a limit on the number of quantities in a return shipment without QC.
    note

    The number of return quantities in a shipment will be assigned based on this configuration while assigning to a DP.

    5. Select Apply Limit and enter the number of items a return shipment can have.
    6. Select No Limit if no limit in quantity while picking up return orders by the DP.

23. Serviceable Areas: Serviceability areas refer to the geographic regions where a DP offers services. These areas define the locations within the operational reach, such as deliveries, installations, or support, to customers within those zones. Use this option to enable, disable, or restrict the serviceability of the DP:

    1. In the Serviceable Areas widget, click Bulk Action.
    2. To download the sample file, apply filters, such as country and hierarchy type.
    3. Click Download Sample. The export function allows you to view or download the existing data.
    4. Open the downloaded template file and fill in the required columns.
    note

    The availability of the State, City, and Pincode columns depends on the selected country and hierarchy type. For example, if you choose country as “India” and “State” as the hierarchy, you will not get city and pincode options in the template file. Countries like the United States have Province instead of State.

    Sr. No.	Column Name	Description
    1	State	Name of the state or region
    2	City	Name of the city
    3	Pincode	Specific postal code
    4	First Mile	Indicates if the DP supports a pick-up from the given location.
    5	Last Mile	Indicates if the DP supports last-mile delivery.
    6	Reverse Pickup	Enables reverse pickup from customer locations.
    7	Route Code	Internal routing code used by the DP
    8	COD Limit	Maximum order value (in currency) allowed for Cash on Delivery.
    9	Prepaid Limit	Maximum order value allowed for prepaid deliveries.
    10	Doorstep Return	Indicates if doorstep return is available.
    11	Doorstep QC	Indicates if Quality Check at doorstep is supported.
    12	Forward Pickup CutOff In UTC	Time cutoff for forward pickups in UTC format (e.g., 11:30, 17:00).
    13	Reverse Pickup CutOff In UTC	Time cutoff for reverse pickups in UTC format (e.g., 11:30, 17:00).
    14	Installation	States whether installation service is available.
    15	Hand-to-Hand Exchange	Indicates if hand-to-hand exchange is supported at delivery.
    16	Holiday Date	Public holiday date in either YYYY-MM-DD or YYYY/MM/DD format.
    17	Holiday Name	Name of the holiday (e.g., Republic Day).
    18	Holiday Type	Type of holiday, such as NATIONAL HOLIDAY.
    19	Command	Operation type. Values: 'UPDATE' to modify existing records, 'UPSERT' to add or update records.
    20	Action	Type 'DELETE' to delete the existing records. If left blank, the system will consider inout from 'Command' column.

    5. Save the file once you've completed the necessary edits.
    6. Navigate to the Bulk Action section.
    7. Choose the saved template file and upload it.

24. Turn Around Time: This is the time required to deliver shipments from one location to another.

    1. Click Bulk Action.
    2. To upload the sample file, apply filters, such as country and hierarchy type.
    3. Click Download Sample. The export function allows you to view or download the existing data.
    4. Open the downloaded template file and fill in the required columns. The CSV file includes the following fields that need to be filled based on your logistics coverage and service levels:

    Sr. No.	Column Name	Description
    1	From State	Origin state
    2	From City	Origin city
    3	From Pincode	Origin pincode
    4	To State	Destination state
    5	To City	Destination city
    6	To Pincode	Destination pincode
    7	Forward Min TAT	Minimum number of days required for forward delivery from source to destination
    8	Forward Max TAT	Maximum number of days required for forward delivery from source to destination
    9	Reverse Min TAT	Minimum number of days required for reverse pickup from the destination to the source
    10	Reverse Max TAT	Maximum number of days required for reverse pickup from the destination to the source
    11	TAT Unit	Add unit of TAT (e.g., sec, min), hours and days. If left blank, the system will consider seconds by default.
    12	Cascade TAT	If a seller is updates the TAT at the state level by tying 'YES', the given TAT will also be updated to the respective cities and pin codes.
    13	Action	Type 'DELETE' to delete existing records. If left blank, the system will consider inout from 'Command' column.

    5. Save the file once you've completed the necessary edits.
    6. Navigate to the Bulk Action section.
    7. Choose the saved template file and upload it.

25. Click Save. You will get a success notification when the service plan is successfully created and appears on the Service Plans page.