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Cash On Delivery [COD]

How to access
  1. Sales Channel (in the left pane)
  2. Settings
  3. Cart & Payments
  4. Payments
  5. Offline Payments

Cash on Delivery (COD)​

This guide explains the functionality and configuration options for enabling and managing the "Cash on Delivery" (COD) payment method across your different sales channels.

COD Settings Overview​

Figure 1: Cash On Delivery

Toggle COD for Website, Android, and iOS​

Figure 2: Toggle to enable COD

  • You can enable or disable COD for different ordering platforms:

    • Website
    • Android
    • iOS

  • These toggles ensure that COD is available only for the desired platform. For example, enabling COD for Android allows users shopping on your Android app to access this payment method.

  • The same configuration options are also available under the "Store OS" tab.

COD Order Limits​

Figure 3: COD Order Limits

Order limits ensure that COD is applied within specific boundaries. These limits can be set as follows:

  1. Total COD Limit Per User:

    • Specifies the cumulative limit for COD orders per user.
    • Example: If set to ₹10,000,000, a user cannot place COD orders exceeding this limit in total.

  2. COD Minimum Order Value:

    • The minimum order value required for COD to be available.
    • Example: If set to ₹500, users cannot select COD for orders below ₹500.

  3. COD Maximum Order Value:

    • The maximum order value for which COD can be used.
    • Example: If set to ₹1,000,000, users cannot select COD for orders exceeding this amount.

COD Charge​

Figure 4: COD Charge Config

COD charges allow you to add additional fees for customers choosing the COD payment method. The following settings are available:

  1. Flat COD Charge:

    • A fixed fee charged for COD orders.
    • Example: If ₹10 is entered, this amount will be added at checkout for COD orders.

  2. Percentage COD Charge:

    • A percentage-based fee applied to the total order value.
    • Example: Entering 2% will charge 2% of the order total as a COD fee.

  3. "Whichever Is" Option:

    • Allows you to select whether the system applies the higher or lower fee when both flat and percentage charges are set.

  4. Restrictions:

    • Minimum Order Value for COD Charge: COD charges will apply only if the order value meets or exceeds this amount.
    • Maximum Order Value for COD Charge: COD charges will apply only if the order value is below or equal to this amount.

COD Control at PIN Code Level​

Figure 5: COD Control at PIN Code Level

You can manage COD availability based on PIN codes to refine delivery areas for this payment method. The following options are available:

  1. Active PIN Codes:

    • Displays the total number of PIN codes where COD is enabled (e.g., 507,135 in the screenshot).

  2. Inactive PIN Codes:

    • Displays the total number of PIN codes where COD is disabled (e.g., 0 in the screenshot).

  3. Configuring COD at PIN Code Level:

    • Click Configure to manage COD availability by PIN code.

How to Configure PIN Code Settings:​

  • Add PIN Codes Individually:
    • Select the country (e.g., India) and enter the PIN code.
    • Click Activate to enable COD for that PIN code.
  • Bulk Upload PIN Codes:
    • Download the CSV template via the Bulk Action option.
    • Fill the template with PIN codes, country, and "activate" or "deactivate" values.
    • Upload the file to activate or deactivate COD in bulk.
  • View and edit all active/inactive PIN codes directly from this section.

Allow COD for Anonymous Users​

Figure 6: COD for Anonymous Users

This toggle determines whether anonymous (guest) users can select COD during checkout.

  • Enabled: Guest users can place orders using COD.
  • Disabled: Only registered users will have access to COD at checkout.