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Take Orders

Store OS allows store staff to create and manage customer orders directly from the POS (counter-based) or mPOS (mobile device) interface. Orders can be fulfilled via Self Pickup or Home Delivery, with full visibility into catalog, inventory, and promotions.

Key Benefits

  • Seamless Order Management: Create and manage orders directly from POS or mPOS.
  • Endless Aisle Capability: Capture orders for items not in stock at the store, fulfilled from another store or warehouse.
  • Flexible Pricing: Override product prices using the extension, with clear visibility of adjustments and reasons.
  • Cart & Checkout Flexibility: Save, share, and edit multiple carts with ease.
  • Multiple Payment Options: Accept both online and offline payments, including UPI, cards, cash, and credit notes.
  • Integrated Fulfillment: Orders are synced with backend OMS for inventory, delivery, and analytics tracking.

Who Can Take Orders​

  • Store Staff with POS access
  • Staff must be assigned to a sales channel and ordering store via Fynd Commerce

Order Creation Flow​

  1. Log In to Store OS

    • User logs in with registered email or mobile number.
    • If assigned to multiple stores, they must select the Ordering Store.

  2. Search & Select Products

    • Search by name, item code, style code, barcode (scan or manual), or filters (brand, category, season, etc.).
    • Inventory View: Real-time availability for “My Store” and “All Stores.”

  3. Add Products to Cart

    • Tap “Add to Cart” for available products.
    • Out-of-stock items can be added as Endless Aisle orders.

  4. Cart Management

    • Save and manage multiple carts (valid for 24 hours).
    • Share cart digitally via WhatsApp or SMS.
    • Edit cart: update quantities, remove items, apply promotions/discounts.

  5. Price Adjustment via Extension

    • Store staff can override product prices during order creation.
    • Adjusted amounts appear as Price Adjustment in the order details.
    • The reason for adjustment is displayed beneath the adjustment entry.
    • The final payable price is clearly shown below.
    • Price override details are visible in the All Orders tab of each shipment/order.

  6. Add Customer (Optional or Mandatory)

    • Self Pickup: Customer details optional.
    • Delivery: Requires customer name, phone, and full address.

  7. Fulfillment Options

    • Self Pickup: Customer collects from store (available stock).
    • Home Delivery: Items shipped from warehouse or another store.

  8. Payment Options

    • Online: UPI, cards, net banking, payment links.
    • Offline: Cash, UPI, card swipe at store.
    • Credit note (if available).

  9. Final Steps

    • Review order summary.
    • Collect payment.
    • Confirm order.
    • Print/share invoice and receipt.
    • Order synced with backend (OMS, inventory, analytics).

Post-Order Actions​

  • Orders appear in “My Orders” on Store OS.
  • Fulfillment and delivery steps are managed via OMS backend.
  • Returns/cancellations can be initiated from Store OS or OMS depending on fulfillment type.