Setup Fulfilment

How to access on Fynd Commerce

1. Commerce Panel
2. Sales Channel (select application)
3. Configuration
4. Shipping
5. Fulfillment Options
6. Self Pickup

To support in-store pickups flows for your POS and mPOS operations, you must configure the appropriate fulfillment options within your sales channel on the Fynd Commerce platform.

By default, a Standard Delivery option is enabled for all products, stores, and delivery partners. However, to allow in-store pickups via POS, you must explicitly enable Self Pickup and assign it to your POS sales channel.

Fulfillment Option Types

• Standard Delivery (enabled by default): Supports shipping via delivery partners.
• Self Pickup: Enables customers or store staff to pick up orders directly from physical stores. Required for POS.

Configure Self Pickup for POS

1. Open Self Pickup option.

Figure 8b: Clicking save to apply changes

2. Under the Basic Details tab:

   

   Figure 8b: Clicking save to apply changes
   
   • Enter a Fulfillment Option Name (e.g., Self Pickup at Store).
   • Enter a short Description (e.g., Pickup your order directly from our store).
   • Slug will auto-generate based on the name.
   • For Business Units, keep Store OS selected (this makes it visible for in-store POS operations).

Assign Products to the Fulfillment Option

1. Go to the Products section.

Figure 8b: Clicking save to apply changes

2. Click Add, and choose either:

   • Add Manually: Search and select specific products.
   • Bulk Upload: Upload a CSV of product identifiers.

note

We are adding products manually here.

Figure 8b: Clicking save to apply changes

Figure 8b: Clicking save to apply changes

Figure 8b: Clicking save to apply changes

Figure 8b: Clicking save to apply changes

Figure 8b: Clicking save to apply changes

Figure 8b: Clicking save to apply changes

Figure 8b: Clicking save to apply changes

3. Click Add once products are selected and then click Done to confirm the selection.

Assign Ordering Locations (Stores)

1. Navigate to the Ordering Locations section.

Figure 8b: Clicking save to apply changes

2. Click Add, and choose from:

   • Add Manually
   • Bulk Upload

note

We are adding ordering locations manually here.

Figure 8b: Clicking save to apply changes

3. Select the desired ordering locations (physical stores) where this fulfillment flow will be available.

Figure 8b: Clicking save to apply changes

4. Click Add once products are selected and then click Done to confirm the selection.

Activate and Save

1. Toggle the Inactive/Active switch in the top-right corner to activate the fulfillment option.

Figure 8b: Clicking save to apply changes

2. (Optional) Click the three-dot menu to set this as the Default option for applicable products/stores.

3. Click Save to apply your changes.

Figure 8b: Clicking save to apply changes

Bulk Upload Instructions

For Products and Locations, you can upload in bulk:

1. In the relevant section (Products or Ordering Locations), click Add > Bulk Upload.

2. Click Download Sample to download the CSV template.

3. Fill the file with required data:

   • For products: Type, Item Code, Brand Name
   • For locations: Store Code

4. Click Upload File, select your CSV, and complete the import.

5. Click Done to confirm.

Deactivate Self Pickup

To disable the Self Pickup option:

1. Go to Self Pickup.

Figure 8b: Clicking save to apply changes

2. Click the three-dot menu beside the option you want to disable.

Figure 8b: Clicking save to apply changes

3. Toggle off the Active switch directly, or open the Self Pickup configuration and disable it from the top-right corner.