POS & mPOS Overview

The POS (Point of Sale) and mPOS (Mobile Point of Sale) modules in Store OS are designed to facilitate assisted checkout experiences in physical retail stores. These modules allow store staff to create and manage customer orders, accept payments, and perform sales operations directly from terminals or mobile devices. Both POS and mPOS operate on the same backend infrastructure powered by Fynd Commerce, ensuring real-time synchronization of catalog, inventory, orders, and promotions across all channels.

POS vs mPOS

• POS is optimized for terminal-based checkout systems at billing counters.
• mPOS is designed for portable Android or iOS devices, allowing store staff to assist customers anywhere in the store.

Key Features of POS & mPOS

Fynd Store OS delivers a fast, flexible, and secure checkout experience across devices and formats. The following features are built to empower store staff and enhance customer experience:

Platform Capabilities

• Cloud-based Platform: Easy deployment with higher mobility, reliability, and lighter application footprint.
• Operating System Agnostic: A single app supports Android, iOS, and web browsers.
• Multi-Device Support: Works on mobile, tablets, and fixed terminals.
• Industry-Leading Security: Role-based access with login via mobile number or email using OTP or password.
• Partner Ecosystem: Customizable and integrated with journeys like Fynd & Go, Self-checkout kiosks, etc.
• Integrated Loyalty Platform: Support for personalized loyalty and rewards via Fynd Engage.
• Unified Customer Profile - View and access enriched customer profiles, past orders, saved addresses and more

Checkout Experience

• Assisted Order Creation and Checkout: For both terminal and mobile POS formats.
• Multiple Cart Options: Staff can split, share, or save customer carts.
• Sale Attribution to Store Associate: Every transaction can be attributed to the staff member handling the sale. This enables performance tracking, commission workflows, and accountability.
• Product Recommendations for Upselling: AI-driven suggestions to improve cart value.
• Special Order Instructions: Add notes for gift wrapping, delivery slots, or preferences.
• Custom Promotions & Discounts: Apply store-specific promotions during checkout.
• Customizable Invoices and Receipts: Tailor PDF formats and print outputs per store.

Payments and Cash Management

• Modes of Payment: Supports cash, card, UPI, payment links, net banking, card and dynamic QR via EDC and more.
• Cash Register Management: Track cash flow, inflow/outflow logs, and end-of-day reconciliation.
• Receipts & Returns: Generate digital/physical receipts and process returns from any brand store.

Inventory and Operations

• Manage Inventory: Real-time adjustments, inventory lookup, and SOH reporting.
• Multi-Outlet Support: Centralized view and control of inventory and operations across all stores.
• Supports B2B Transactions: Capture and validate GST and PAN for eligible B2B customers.

Hardware Integration

Here’s the updated Hardware Integration section, now reformatted into a table to match the feedback and align with the structure used earlier:

Hardware Integration

Store OS supports seamless integration with a wide range of retail hardware peripherals. All listed hardware components are tested and production-ready for plug-and-play or cloud-based usage.

Hardware Type	Preferred Devices Models	Integration Status	Notes
Barcode Scanner	Zebra DS2208 (Wired)	Integrated	Compatible with Android POS setups
Thermal Printer	Posiflex (PP8803), Rugtek (RP80), Citizen (CT-D150)	Integrated	Supported on Android and iOS. No SDK dependency.
Cash Drawer	RJ12-compatible (e.g., Retsol, Rugtek, Raiser)	Integrated	Works via thermal printer connection (RJ12 port)
EDC Machine	Pinelabs A910	Integrated	Cloud-integrated. Works on Android and iOS devices

Ideal Use Cases

• New store rollouts needing a quick POS setup
• Brands looking to replace legacy POS systems
• Retailers wanting to offer queue-free mobile checkout
• Multi-brand outlets and experience centers