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Cash on Delivery (COD)

How to access on Fynd Commerce
  1. Commerce Panel
  2. Sales Channel (select application)
  3. Configuration
  4. Payments
  5. Payment Configuration
  6. Offline Payments
  7. Cash on Delivery (COD)

To enable COD on your storefront or Store OS (Want to know what Store OS is? Click here), follow the steps below.

Platform toggles​

You can enable or disable COD for specific platforms:

  • Website
  • Android
  • iOS

Use the toggles at the top to control where COD should be available.

Set COD order limits​

Configure value-based criteria to control when COD is offered:

  • Total COD Limit Per User: Maximum total value a user can pay via COD.
  • COD Minimum Order Value: Minimum cart value required for COD.
  • COD Maximum Order Value: Maximum cart value allowed for COD.

COD charges​

Optionally charge customers for using COD:

  • Flat COD Charge: Fixed amount (e.g. ₹10).
  • Percentage COD Charge: A % of the order value.
  • Whichever Is: Choose to apply the higher or lower of flat vs. percentage fee.

Restrictions​

Define conditions when COD charges should apply:

  • Minimum Order Value: Apply charges only above this value.
  • Maximum Order Value: Apply charges only below this value.

COD control at PIN code level​

Limit or allow COD in specific delivery areas:

  • Active shows number of PIN codes where COD is allowed
  • Inactive shows where it’s blocked
  • Click Configure under COD Control at Pincode Level

Pincode Configuration​

You can enable or disable COD for specific pincodes either individually or in bulk.

Add or Remove Pincodes Manually:

  1. Select Country – Use the dropdown to choose your country (e.g., India).
  2. Enter Pincode(s) – Add one or multiple pincodes, separated by commas (e.g., 400001, 400002).
  3. Click Activate to enable COD for those pincodes, or Deactivate to disable it.

View All Pincodes​

Click View All Pincodes to see:

  • Active – List of pincodes where COD is enabled.
  • Inactive – List of pincodes where COD is disabled.

You can search by pincode and export the full list if required.

Bulk Action​

To manage COD for multiple pincodes efficiently:

  1. Click Bulk Action.
  2. Download the CSV template.
  3. Fill the file with pincodes, country, and status (activate or deactivate).
  4. Upload the CSV using the Select File button.
  5. Click Proceed to apply the changes.

The system will update COD availability based on the provided file.

To manage PIN codes:

  • Add individually by entering country and PIN
  • Use CSV bulk upload with PIN, country, and activate/deactivate flags

Anonymous user access​

Enable or disable COD for guest checkout users:

  • Toggle Allow COD for anonymous users ON/OFF as needed

Final step​

After completing all configurations:

  • Click Save at the top-right corner to apply changes
  • Confirm when prompted

COD will now follow the rules defined across your platforms and delivery zones.