Scope of Integration
Seller Credentials
Flipkart team will provide the seller with the login credentials. Use these credentials to login after installing the Flipkart Assured Extension
Setup Requirements
Navigate to Extensions on the Fynd Platform and install the Flipkart Assured Extension.
Install the extension by following the steps mentioned in the doc Installation.
After installing the extension, click the Login button
- Enter the username and password provided by the marketplace
- After you login, you can see the Dashboard on the screen.
- Go to the Settings tab under Flipkart Assured and make sure that the extension active button and the inventory sync toggle buttons are ON.
Store Mapping
- To Map a store, select Settings and scroll down, you’ll see the the total locations
- Click on Download, you will have to provide the Flipkart Location ID and the Quantity Buffer
- Click Upload to upload the excel file
If a store is activated before the mapping, as in when mapping is done the inventory will be flown to the marketplace. If the mapping is activated and then stores are activated, Manual trigger for inventory/price sync will be needed
To turn On Manual Sync
Product Mapping
- To Map products, navigate to Flipkart Assured > Products
- Click Download and select the brand to download the excel file
- Enter the Merchant SKU and FSN and then click Upload
- Click on Bulk Upload to upload the excel file
- You can make edits to existing product mappings, click on the edit icon
- Click Save after editing the mapping
Inventory Update
The Inventory API sends the sellable quantity to the Marketplace (happens at the backend)
The Buffer logic works as follows.
- If the inventory is greater than the buffer amount, actual inventory will be pushed.
- If the inventory is less than or equal to the buffer amount, then 0 inventory will be pushed.
These updates will be stored in the Fynd system for 30 days.
- To view inventory reports, navigate to Flipkart Assured > Stats & Reports > Inventory Reports and set the date range
Price Update
After all the products are mapped, pricing will be applied to them. Here we can use Fynd’s discount system.
Since price is applied at product level, all the items of the same size x style will have the same price.
The current (latest updated) price on the Fynd Platform for any style of a product will reflect as the product price on Flipkart.
Order Creation
Fynd can get only get one order, one shipment, one bag for Flipkart orders. Flipkart will send the Order creation notification containing the order details to Fynd system.
The following happens at the backend after Fynd system receives the notification:
- Fynd system calls on Flipkart API to get the order details
- Fynd system checks for available SKU mapping
- Fynd system checks for available Store mapping
- Fynd system checks for available Article ( that SKU X store combination should be present )
- Then create the order
- Immediately after the order creation in Fynd system, one API call is made to Flipkart to get the customer details like delivery address and contact details. (This is needed as the delivery is managed by Fynd. So the same information needs to be passed to delivery partner)
Order Updates
Once the order is placed, the seller can either accept or reject it.
If the seller rejects the order, Fynd system will assign the order to another active location if possible, if the order can’t be reassigned then it will be moved to Bag Not Confirmed and then Fynd will cancel the order.
Seller cannot cancel an order, they can only accept or reject it.
Once the order is assigned, Fynd will share the delivery partner information (name and AWB) with Flipkart. Order status tracking happens separately for Fynd and Flipkart. This is managed by the delivery partner.
- Currently only Delhivery and Ecom are the delivery partners that work with this integration.
- The customer can cancel the order if it hasn’t been shipped yet. This information is also pushed to Fynd via Webhook notification
Invoice
Fynd System will fetch the invoice form the marketplace.
It will converted to PDF and stored in the system. It will them share the URL with the front end and the seller system.
To view the invoice, navigate to Orders > Processed and click on any processed order. Click the download icon to download and view the invoice
Shipping Label
Fynd System will fetch the shipping label form the marketplace.
It will converted to PDF and stored in the system. It will them share the URL with the front end and the seller system.
To view the shipping label, navigate to Orders > Processed and click on any processed order. Click the download icon to download and view the label
Delivery Partners
Delivery partners are managed by Fynd for both forward and return order flow.
Return Creation
As the customer is the source of returns, Returns are created by the marketplace.
The return request is sent to Fynd via Webhook notification.
Fynd system will fetch the return details from the marketplace and create return or RTO (Depends on the response of the return details API ) in Fynd system.
Return Updates
All the returns are tracked as they come directly to Fynd from the delivery partner.
If the delivery partner is unable to pick the order or if the customer doesn’t return the product then Fynd system will move it to the return rejected state. This information is not passed to Flipkart
- In such a case, Flipkart customer support team will raise a case with the seller on return status which the seller has to reply. If the seller doesn’t reply then Flipkart will refund the customer and product will also be with customer.
RTO Creation
RTO requests from customer are sent to Fynd system from Flipkart.
These are rejected by default by the system. For RTOs generated by the delivery partners, Fynd will create the RTO as per request.
RTO Updates
- The Seller can check the RTO delivered status in the Returns section of the order tab.
- All the RTO status are tracked by Fynd as they come directly from the delivery partners.