Return Processing in Bulk

How to access on Fynd Commerce

1. Commerce Panel
2. Orders
3. My Orders
4. Bulk Action

Under the Bulk Action section, you can handle all the returned orders which are delivered to you, i.e. the ones in the Return Delivered stage.

Video: Handling Returned Products in Bulk

Return Processing in Bulk

Use this method to accept or reject multiple returned orders at once.

Steps to Process Returns in Bulk

1. Go to the Bulk Action section in the OMS.

2. Select the following:

   • Fulfilment Location
   • Status: set to Returned Delivered
   • File Type: choose CSV or XLSX

3. Click Download.

Filling the Bulk Return File

4. Open the downloaded file. It will list all returned shipments. Some may belong to the same order or shipment.

5. By default, the Next Status column is set to return_accepted.

   • You can change it to another status like return_not_accepted if needed.

6. Key fields to fill:

Column Name	What to Do
Confirmed Quantity	Shows the number of items in the shipment.
Good Quantity	Enter 1 if the item is receieved in the good condition or 0 for bad condition.
Bad Quantity	Enter 1 if the item is receieved in the bad condition or 0 for good condition.
Empty Box Received	Enter 1 if the box was empty.
Wrong Product Received	Enter 1 if the returned product is incorrect.
Fully Damaged	Enter 1 if the product is completely damaged.
Seal Opened	Enter 1 if the product seal was broken.
Package Damaged	Enter 1 if the packaging was damaged.
Tag Missing	Enter 1 if the product tag is missing.

Example:

• A customer returns 1 item.
• You find the product in bad condition with packaging damage.
• You would enter: - Good Quantity: 0 | - Bad Quantity: 1 | - Package Damaged: 1 | - Next Status: return_accepted or return_not_accepted based on your policy.

note

You can still accept a return with Bad Quantity = 1 if you choose to allow the return under damaged condition.

Final Step: Upload the File

7. Save the updated file.

8. Go back to the Bulk Action page and upload it.