Refund Configuration
Overview
The Refund Configuration page in Fynd Commerce allows merchants to customise how refunds are managed for both customer-initiated and staff-initiated returns.
Manage Refund on Fynd Commerce
When toggled ON, Fynd Commerce handles refunds for eligible cancelled or returned orders. If left OFF, all refunds must be handled manually outside the platform.
Refund Mode Applicability
The Refund Mode Applicability section allows merchants to determine which refund modes will be available to customers or staff while initiating a return. Merchants can configure refund modes separately for:
Customer Initiated Return: When the customer raises a return request via the website or app.
Staff Initiated Return: When store or operations staff initiate a return on behalf of a customer.
Within each return type, refund options are grouped based on the original payment method:
Online Payments: E.g., credit card, UPI, wallets
Offline Payments: E.g., Cash on Delivery
Currently, this section is available in the UI for preview. Configuration of refund modes is not yet active but will be enabled soon.
Customer Initiated Return
Online Payments
If no refund mode is activated, merchants will see a warning banner:
You have not activated any refund mode for Online Payments. Your customers will have to contact you via support channels to get refund.
Available Modes (Configuration Coming Soon):
Store Credits – Issue a credit note for future purchases.
Refund to Source – Refund to original payment method.
Merchants currently managing refunds outside of Fynd Commerce will need to handle refunds manually.
Offline Payments
If no refund mode is enabled for offline payments, a similar alert appears.
Available Modes (Configuration Coming Soon):
- Store Credits
- Transfer to Bank (requires payout account setup)
- Bank
- UPI
Staff Initiated Return
Staff can initiate refunds from Store OS or OMS panels.
Online Payments
Refund options (not yet configurable):
- Store Credits
- Refund to Source
- Settle Offline – Manual settlement, typically used when auto-refund is not applicable.
Offline Payments
Options shown:
- Store Credits
- Settle Offline
- Transfer to Bank (Bank / UPI)
You have opted to manage refunds outside of Fynd Commerce. All refunds will need to be settled manually by you.
Refund Auto Approval (Configuration Coming Soon)
The Refund Auto Approval section allows merchants to define rules for automatically approving refund requests. When enabled, eligible refunds are processed and issued to the customer without requiring manual intervention by staff members.
Auto Approval Rule
This section currently displays the system-enforced auto-approval rule:
- Refund Mode is Refund To Source: This is a default rule applied by the system and cannot be modified at this stage. Any refund that uses the "Refund To Source" method will be automatically approved.
Configuration Status
At present, merchants cannot configure or customise auto-approval rules. A future update will enable full configuration options where merchants can define custom rules based on parameters such as refund amount, source, or request type.
Clicking the settings icon opens the Auto Approval Rules interface, where merchants will eventually be able to add and manage custom rules. Currently, this interface is only for display and not yet functional.
What Happens Next
If a refund request matches the default rule, it will be auto-approved and processed automatically.
If it doesn't match any auto-approval rule, it will follow the manual refund approval process, requiring staff review and confirmation.
If your store handles refunds outside of Fynd Commerce, this setting does not apply, and auto-approval cannot be configured.
Refund Initiation States
The Refund Initiation States section allows merchants to automate when a refund request should be triggered based on specific shipment statuses. This setup ensures that merchants do not have to manually track and initiate refunds based on shipment movements. The moment a shipment reaches any of the configured statuses, the refund process begins according to the defined refund mode and approval rules.
How It Works
You can specify one or more shipment states. Once an order reaches any of the selected states, the system will automatically initiate the refund using the applicable refund mode that has already been configured.
Steps to Configure Refund Initiation States
Go to the Refund Initiation States section in the Refund Configuration screen.
Click on the dropdown field under Shipment Status. This will open a list of all available shipment statuses.
Select one or more statuses by clicking the checkboxes. The selected states will appear as tags inside the dropdown.
Once your desired shipment statuses are selected, there's no need to click "Save" for this section specifically—your selection is automatically updated.
Choose statuses that logically represent the point at which a refund should be justified, such as order cancellation by the customer, lost parcels, or initiation of a return-to-origin (RTO) flow.