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Guide Overview

Overview​

This user guide is designed to help you successfully set up, launch, and manage your business on Fynd Commerce. Whether you're a new merchant or an experienced seller expanding your operations, this guide offers end-to-end support to get you started and scale effectively.

The documentation is divided into clear, functional sections, each focusing on a specific area of the Fynd Commerce ecosystem from storefront creation and product management to shipping logistics and customer engagement. Throughout the guide, you will find step-by-step instructions, best practices, and links to relevant checklists, setup workflows, and configuration tools.

What You’ll Learn​

Here’s a quick overview of what this guide covers:

  • General Setup: Learn how to create your business account, add locations and brands, set up your team, and complete key billing configurations.
  • Online Store: Understand how the online store works, what features it includes, and how to activate and customize it for your brand.
  • Catalog Management: Create, manage, and update your product listings, prices, images, and inventory across single and multiple products.
  • Storefront Setup: Design your storefront, configure domain settings, apply themes, and customize the login flow and mobile experience.
  • Product Discovery: Control how your products appear and behave on your storefront, including sorting, filtering, comparison, and detail pages.
  • Search & Merchandising: Configure search behavior, keywords, re-ranking, and merchandising tools to improve product visibility.
  • Storefront Settings: Set up core shopping experiences like cart, currencies, customer registration, privacy, and legal documents.
  • Feature Settings & Add-ons: Enable and configure advanced tools like product review workflows, returns, and RMAs.
  • Storefront Content: Add and manage blog posts, SEO content, pages, and transactional legal documents.
  • Payments & Refunds: Configure both online and offline payment methods, and manage your refund logic and flow.
  • Shipping & Logistics: Set up delivery partners, packaging rules, fulfillment types, and routing logic based on zones and promises.
  • Order Management: End-to-end guidance for processing orders, managing returns, generating manifests, and tracking shipment lifecycles.
  • Customer Management & Support: View customer data, create support workflows, configure help forms, and get help from the Fynd Commerce support team.
  • Marketing & Communication: Learn how to create campaigns, segment audiences, send communications, and configure loyalty programs.
  • Analytics: Access real-time dashboards and schedule reports to track performance.
  • Custom Fields & Developer Tools: Create custom fields and objects to extend your store’s data model, and integrate webhooks for external systems.
  • Account & Seller Settings: Track platform activity, logs, and manage other sellers and roles under your account.
  • POS Setup: Understand how to get started with Point-of-Sale configurations using our setup checklist.

How to Use This Guide​

  • Use the checklists in relevant sections for step-by-step onboarding.
  • Explore each section based on your business function - catalog manager, operations, marketing, or support.
  • Refer to screenshots and tooltips embedded in the platform for contextual help.
  • Bookmark the Pricing Page for plan details and feature access.
note

This documentation is regularly updated. For feedback or questions, contact Fynd Commerce support through your support panel.