Overview

How to access on Fynd Commerce

1. Commerce Panel
2. Sales Channel (select application)
3. Communication

The Communication module in Fynd Commerce enables you to engage your customers through targeted emails and SMS messages. You can build audiences, create campaigns, manage message templates, and track performance, all from a single interface.

This section helps you set up and automate marketing and transactional communications using your preferred providers.

Explore each section to get started:

• Audience: Upload and manage customer segments for targeted outreach.
• Campaign: Create and schedule email or SMS campaigns to engage your audience.
• Events: Trigger messages based on user actions like signups or order updates.
• Providers: Connect SMTP and SMS gateways to deliver your messages.
• Email Template: Design and manage reusable email templates.
• SMS Template: Create short, effective SMS messages for transactional or marketing use.
• Reports: Monitor campaign performance with real-time delivery and engagement metrics.

For setup guidance, start with Audience and Providers before launching your first campaign.