Promise
What is Promise Configuration?
Promise Configuration enables merchants to set and communicate precise delivery timelines to customers. It factors in store processing time, delivery partner transit time, and buffer time to ensure accurate and reliable delivery estimates.
Configuring Delivery Promise
Merchants can set delivery promise parameters using the following variables:
- Store Variables
These define store-related factors affecting delivery time:
Store Operational Timings: Hours when the store is open.
Store Order Acceptance Timings: Time slots when orders are accepted.
Average Store Processing Time (Selected): Time taken to process and prepare an order.
Store Holiday Calendar (Selected): Days when the store is closed.
- Delivery Partner Variables
These define delivery partner-related factors:
Delivery Partner Pickup Cut-Off Timings: Deadline for package pickup.
Delivery Partner TAT: Time taken by the delivery partner to complete delivery.
Promise TAT Considering All Delivery Partners (Selected): Sets promise time based on eligible partners.
Delivery Partner Holiday Calendar: Days when delivery partners do not operate.
- Buffer Time
Merchants can add extra time to delivery calculations for unexpected delays. In this case, a buffer time of 259,200 seconds (3 days) has been set.
Once the necessary variables are selected, merchants can Save the configuration to ensure customers receive accurate delivery time estimates.
Managing Fulfillment Options and Promises
If you’ve already created additional fulfillment options (besides Standard Delivery), you’ll find them as tabs next to Standard Delivery on the Promise page.
If you haven't created them yet:
- Go to the Fulfillment Options page.
- Create the required fulfillment types (e.g., Express Delivery, Scheduled Delivery, etc.).
To configure promises:
- Click on the relevant fulfillment tab (next to Standard Delivery).
- Set the desired promise configurations for that fulfillment type.